Request a Refund

The purpose of this document is to outline the fees payable for the provision of education and training services and to outline the process for refunding of fees.

This document applies to all nationally accredited training delivered by the Organisation.  Either prior to or at enrolment it is mandatory for the participant and their parent/carer (where applicable) to be advised of the Organisations fee schedule, and payment arrangements.  Enrolment occurs when the participant and their parent/carer (where applicable) signs the Enrolment Form.

The organisation collects fees in advance as all course fees are under the prescribed limit.
Accepted payment methods are cash, cheque, direct debit or EFTPOS.
Where fees cannot be paid upon commencement, arrangements for payment must be approved by our Accountant.

Refund Procedure:

• If you are unable to attend a course, you may elect to re – schedule for that course, but only within 14 days of the original course date. We will not permit more than two (2) such transfers before a fee equivalent to 50% of the course fee will be charged.
• If you cancel more than seven (7) days prior to the course you may have any moneys paid refunded in full or you may elect to be transferred to an alternative course with a fee adjustment.
• If you cancel less than seven (7) days prior to the course you will be charged a 50% (course fee) cancellation fee.
• If you do not attend training / assessment a 100% cancellation fee, or loss of deposit, will apply.
• Refunds must be requested in writing to OnRoad OffRoad Training and in accordance with the Refund Request Form. All Refunds are to be logged in the refund log.
• Re-issuing of a Certificate/Statement of Attainment will be charged at $20.00.

Course Fee Structure
Please refer to relevant course information on our website.